Return Policy

At Tut Luxe, purchasing a luxury timepiece is an important decision. We prioritize your satisfaction by offering a clear and customer-friendly return process.

Eligibility for Returns

  • Return Window: Items must be returned within 7 days of delivery. A 10% restocking fee applies to eligible returns.
  • Condition Requirements: Watches must be unworn, in pristine condition, and include all original packaging, accessories, and documentation (e.g., warranty cards, manuals).
  • Non-Returnable Items: Custom orders, sale items, and special requests are not eligible for return. For clarifications, contact our support team.

Initiating a Return

  1. Request Authorization:
    • Contact our support team to obtain a Return Merchandise Authorization (RMA) number.
    • Provide your order details and reason for return via email or phone.
  2. Prepare the Return Package:
    • Pack the watch securely with all original components and documentation.
    • Clearly write the RMA number on the outside of the package or return label.
  3. Ship Your Return:
    • Return shipping costs are the customer’s responsibility.
    • Use a reliable, trackable service like FedEx or DHL to send your package.

Refund Details

  • Processing Time: Refunds will be issued to the original payment method within 14–28 business days after we receive and inspect the returned item.
  • Restocking Fee: A 10% restocking fee will be deducted from the refund amount. For clarifications, contact our support team.
  • Non-Refundable Fees: Original shipping charges are non-refundable.

Authenticity Guarantee

If you have concerns about the authenticity of your watch, contact us immediately. Our team will address the issue with urgency and professionalism.

Items Not Eligible for Return

  • Discounted or Promotional Items: Products purchased on sale or during promotions.
  • Used or Damaged Watches: Items that show signs of wear, damage, or modifications.
  • Custom and Sourced Watches: Custom orders and sourced timepieces are considered final sale.
  • “Price on Request” Items: Watches marked as “Price on Request” cannot be returned.

At Tut Luxe, we are committed to making your luxury shopping experience seamless. If you have any questions about our return policy, please reach out to our dedicated support team for assistance.