General Questions

At Tut Luxe, we take pride in offering an exceptional range of luxury watches, including Rolex, Omega, Audemars Piguet, and many others. If you’re searching for a specific timepiece, let us know, and we’ll do our best to help you find it!

Absolutely! At Tut Luxe, authenticity is the cornerstone of everything we do. Every watch we sell is 100% genuine, meticulously sourced from trusted suppliers, and rigorously inspected to meet our impeccable standards. We proudly stand behind every timepiece we deliver.

For added peace of mind, we also offer the option to complete purchases through third-party platforms with authentication services or escrow services. While these services may involve additional fees, they provide an extra layer of security and transparency, ensuring your experience with us is as seamless and trustworthy as possible.

Yes, we do! Whether you’re looking for pre-owned watches in pristine condition or a rare vintage piece, our team is here to help. If there’s something specific you’ve been dreaming of, just reach out, and we’ll assist you in finding it.

Not at the moment. To preserve the value of your timepiece, we focus on offering accessories and straps that can complement your watch without altering its original design.

It depends on the watch! Some include boxes, warranty cards, or other documentation. If you’re curious about what’s included with a specific watch, don’t hesitate to contact us—we’re happy to clarify!

We make payments simple and convenient! We primarily accept bank wires and Zelle. In certain situations, we can also accommodate credit card payments with a 3.4% processing fee. Let us know if you need any assistance!

For credit card payments, customers will need to complete a credit card authorization form and provide a copy of their driver’s license for verification.

While we don’t offer financing right now, we occasionally run special promotions during holidays. Follow us on social media or subscribe to our updates to stay informed!

Our watches are competitively priced to reflect their value and quality. However, if you find a better price for a watch in the same condition, let us know—we’re happy to discuss!

Yes! Prices include taxes and shipping for U.S. customers, except for orders shipped to Chicago, where applicable sales taxes will be added. For international clients, duties, taxes, and shipping fees depend on your country’s regulations. Feel free to reach out if you have questions about international or Chicago-based orders.

We sure do! We ship to many destinations around the world. Please visit our Shipping Policy page for more details.

Yes, every shipment is fully insured and sent overnight for your peace of mind. We ship to the nearest FedEx Hold Location to keep your timepiece safe and secure.

We’ll email you a tracking number as soon as your order ships so you can follow its journey to you.

At Tut Luxe, we ensure every watch is thoroughly inspected and securely packaged before shipping. To help us address any potential issues, we highly recommend videoing your unpackaging process to document the condition of the watch upon arrival.
If you believe your watch is damaged or defective, please contact us within 48 hours with photos, videos, and your purchase receipt. Our team will review the issue and work to resolve it quickly, including filing a claim with the carrier and arranging for a replacement, repair, or refund if necessary.

We want you to feel confident in every purchase. For full details, please visit our Returns Policy page.

Yes, we understand that preferences can change. Exchanges are welcome as long as your watch meets our return criteria and the watch you are looking to exchange is in our stock inventory. Simply return your current watch in its original condition with all packaging, tags, and documentation intact, and apply its value toward a different model from our collection. While returns usually incur a restocking fee, we offer flexibility for exchanges based on the watch’s condition and the new selection. Contact our customer service team within 7 days of receiving your watch to start the process, and we’ll ensure it’s smooth and hassle-free.

Yes, we do! If you’d like to explore upgrading or trading in your watch, contact us—we’d love to help.

At Tut Luxe, your satisfaction is our top priority. While we don’t provide direct warranties, we’re here to assist with any after-sale concerns to ensure you enjoy a seamless ownership experience.
If your purchased watch comes with a manufacturer’s warranty, rest assured it remains valid under the brand’s terms. Should you need help navigating or utilizing the warranty, we’ll gladly guide you through the process.

Losing your warranty card may void the manufacturer’s warranty, as most brands require it for claims. Keep it in a safe place to ensure coverage. If you bought your watch through us, contact our team—we can provide purchase details or assist with alternative solutions, as some brands now use digital warranties.

Service intervals for luxury watches vary by brand and usage. For example, Omega recommends servicing every 5–8 years, Audemars Piguet every 3–5 years, and Rolex around every 10 years. On average, servicing every 5–7 years helps maintain accuracy and longevity, but always follow your watch’s specific manufacturer guidelines. Regular maintenance preserves its value and performance.

While we don’t perform repairs ourselves, we’re happy to connect you with trusted professionals who specialize in servicing luxury watches.

While we don’t sell accessories directly, but we can source them or connect you with trusted suppliers for high-quality straps, cases, and more. Share your needs, and we’ll take care of it!

Absolutely! We offer buyback and trade-in options within a year of purchase to give you flexibility as your collection evolves.

At Tut Luxe, we’re passionate about watches and customer satisfaction. Every watch we sell is guaranteed authentic, competitively priced, and backed by our exceptional service. Additionally, through our extensive network of trusted suppliers, we can source rare and hard-to-find timepieces, ensuring a smooth and enjoyable experience tailored to your needs.

Your trust means everything to us. We guarantee authenticity, offer secure transaction options, and have a growing community of happy clients who vouch for us. Check out our reviews and see for yourself!

While we operate online to serve clients worldwide, we’re happy to arrange a virtual viewing to showcase any watch you’re interested in. Let us know how we can help!